{"id":1144,"date":"2021-08-02T22:42:42","date_gmt":"2021-08-02T22:42:42","guid":{"rendered":"https:\/\/entite3.ca\/francophone-communities\/active-demand\/"},"modified":"2021-09-13T14:59:31","modified_gmt":"2021-09-13T14:59:31","slug":"active-demand","status":"publish","type":"page","link":"https:\/\/entite3.ca\/en\/francophone-communities\/active-demand\/","title":{"rendered":"Active demand"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row type=&#8221;vc_default&#8221; bg_type=&#8221;image&#8221; parallax_style=&#8221;vcpb-vz-jquery&#8221; bg_image_new=&#8221;id^334|url^http:\/\/entite3.ca\/wp-content\/uploads\/2021\/07\/background-pattern-01.jpg|caption^null|alt^null|title^background-pattern-01|description^null&#8221; bg_override=&#8221;ex-full&#8221; enable_overlay=&#8221;enable_overlay_value&#8221; overlay_color=&#8221;rgba(0,0,0,0.61)&#8221; overlay_pattern=&#8221;01.png&#8221; overlay_pattern_opacity=&#8221;35&#8243; overlay_pattern_attachment=&#8221;fixed&#8221; css=&#8221;.vc_custom_1627324734447{padding-bottom: 35px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;]<div class=\"ult-spacer spacer-6a19b416aaa83\" data-id=\"6a19b416aaa83\" data-height=\"200\" data-height-mobile=\"100\" data-height-tab=\"100\" data-height-tab-portrait=\"100\" data-height-mobile-landscape=\"100\" style=\"clear:both;display:block;\"><\/div><div id=\"ultimate-heading-36696a19b416aab23\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-36696a19b416aab23 uvc-3972 \" data-hspacer=\"no_spacer\"  data-halign=\"left\" style=\"text-align:left\"><div class=\"uvc-heading-spacer no_spacer\" style=\"top\"><\/div><div class=\"uvc-main-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-36696a19b416aab23 h2'  data-responsive-json-new='{\"font-size\":\"desktop:40px;\",\"line-height\":\"desktop:50px;\"}' ><h2 style=\"--font-weight:theme;color:#ffb81c;\">Active demand<\/h2><\/div><div class=\"uvc-sub-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-36696a19b416aab23 .uvc-sub-heading '  data-responsive-json-new='{\"font-size\":\"desktop:20px;\",\"line-height\":\"desktop:30px;\"}'  style=\"font-weight:normal;color:#ffffff;margin-bottom:30px;\">An effective health care system generates an active supply of health care providers, and active supply in turn generates active demand from patients or users of health care services.<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;][\/vc_column][\/vc_row][vc_row type=&#8221;vc_default&#8221; css=&#8221;.vc_custom_1627346149393{margin-bottom: 50px !important;}&#8221;][vc_column][vc_row_inner][vc_column_inner width=&#8221;2\/3&#8243;]<div id=\"ultimate-heading-62706a19b416aab93\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-62706a19b416aab93 uvc-2351 \" data-hspacer=\"no_spacer\"  data-halign=\"left\" style=\"text-align:left\"><div class=\"uvc-heading-spacer no_spacer\" style=\"top\"><\/div><div class=\"uvc-sub-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-62706a19b416aab93 .uvc-sub-heading '  data-responsive-json-new='{\"font-size\":\"desktop:15px;\",\"line-height\":\"desktop:25px;\"}'  style=\"font-family:&#039;Poppins&#039;;font-weight:normal;font-style:normal;color:#000000;margin-bottom:30px;\">Thanks to provincial laws in Ontario, we have the right, as Francophones, to use the French language in :<\/div><\/div><div class=\"standard-arrow list-divider bullet-top\"><ul>\n<li>Legislative and governmental institutions<\/li>\n<li>Government or para-governmental agencies<\/li>\n<\/ul>\n<\/div><div id=\"ultimate-heading-14016a19b416aac92\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-14016a19b416aac92 uvc-3162 \" data-hspacer=\"no_spacer\"  data-halign=\"left\" style=\"text-align:left\"><div class=\"uvc-heading-spacer no_spacer\" style=\"top\"><\/div><div class=\"uvc-sub-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-14016a19b416aac92 .uvc-sub-heading '  data-responsive-json-new='{\"font-size\":\"desktop:15px;\",\"line-height\":\"desktop:25px;\"}'  style=\"font-family:&#039;Poppins&#039;;font-weight:normal;font-style:normal;color:#000000;margin-bottom:30px;\">that are publicly funded and designated by regulation as providers of French language services (hospitals, children&#8217;s aid societies, community agencies, homes for the aged).<\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][\/vc_column_inner][\/vc_row_inner]<div class=\"dt-fancy-separator title-left h2-size\" style=\"width: 100%;\"><div class=\"dt-fancy-title\" style=\"color: #43b03a;\"><span class=\"separator-holder separator-left\"><\/span>Active demand<span class=\"separator-holder separator-right\"><\/span><\/div><\/div>[vc_row_inner][vc_column_inner width=&#8221;2\/3&#8243;]<div id=\"ultimate-heading-43606a19b416aad4f\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-43606a19b416aad4f uvc-9149 \" data-hspacer=\"no_spacer\"  data-halign=\"left\" style=\"text-align:left\"><div class=\"uvc-heading-spacer no_spacer\" style=\"top\"><\/div><div class=\"uvc-sub-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-43606a19b416aad4f .uvc-sub-heading '  data-responsive-json-new='{\"font-size\":\"desktop:15px;\",\"line-height\":\"desktop:25px;\"}'  style=\"font-family:&#039;Poppins&#039;;font-weight:normal;font-style:normal;color:#000000;margin-bottom:30px;\">Active demand means informing service providers and health professionals of your desire to receive services in French. It is also about making your right to receive services in the language of your choice known to the head office of an organization. For example, choosing the French option on a call or identifying yourself as a Francophone or French-speaking person on registration documents allows your interlocutor to know that you wish to be served in French.<\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][\/vc_column_inner][\/vc_row_inner]<div class=\"dt-fancy-separator title-left h2-size\" style=\"width: 100%;\"><div class=\"dt-fancy-title\" style=\"color: #43b03a;\"><span class=\"separator-holder separator-left\"><\/span>Why ask for health services in French?<span class=\"separator-holder separator-right\"><\/span><\/div><\/div>[vc_row_inner css=&#8221;.vc_custom_1627344476774{margin-top: 30px !important;}&#8221;][vc_column_inner width=&#8221;2\/3&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-3b657d94635fe0c9a6025d8b4d98934f.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-3b657d94635fe0c9a6025d8b4d98934f.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-3b657d94635fe0c9a6025d8b4d98934f .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-3b657d94635fe0c9a6025d8b4d98934f .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}\n<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-3b657d94635fe0c9a6025d8b4d98934f alignleft  enable-bg-rollover dt-icon-bg-off\" style=\"margin-top:0px; margin-bottom:0px; margin-left:0px; margin-right:0px;\"><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img fetchpriority=\"high\" decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20915%20285&#39;%2F%3E\" data-src=\"https:\/\/entite3.ca\/wp-content\/uploads\/2021\/07\/pourquoi-demander-des-services-de-sante-en-francais.jpg\" data-srcset=\"https:\/\/entite3.ca\/wp-content\/uploads\/2021\/07\/pourquoi-demander-des-services-de-sante-en-francais.jpg 915w\" loading=\"eager\" sizes=\"(max-width: 915px) 100vw, 915px\" width=\"915\" height=\"285\"  data-dt-location=\"https:\/\/entite3.ca\/en\/communautes-francophones\/demande-active\/attachment\/pourquoi-demander-des-services-de-sante-en-francais\/\" style=\"--ratio: 915 \/ 285;\" alt=\"\" \/><\/div><\/div><\/div><div class=\"ult-spacer spacer-6a19b416ac9bc\" data-id=\"6a19b416ac9bc\" data-height=\"20\" data-height-mobile=\"20\" data-height-tab=\"20\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><div id=\"ultimate-heading-26636a19b416aca0f\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-26636a19b416aca0f uvc-8795 \" data-hspacer=\"no_spacer\"  data-halign=\"left\" style=\"text-align:left\"><div class=\"uvc-heading-spacer no_spacer\" style=\"top\"><\/div><div class=\"uvc-sub-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-26636a19b416aca0f .uvc-sub-heading '  data-responsive-json-new='{\"font-size\":\"desktop:15px;\",\"line-height\":\"desktop:25px;\"}'  style=\"font-family:&#039;Poppins&#039;;font-weight:normal;font-style:normal;color:#000000;margin-bottom:30px;\">The health care system advocates a patient-centred approach. And there are many bilingual resources among health care providers who are eager to use their language skills. The active demand motivates health agencies to recognize that the need for French language services is real. Culture (including language) is one of the 12 recognized determinants of health.<\/p>\n<p>Research has shown that difficulties in communicating effectively with a health care professional *:<\/div><\/div><div class=\"standard-arrow list-divider bullet-top\"><ul>\n<li>Create barriers to access to care;<\/li>\n<li>Affects confidence in the quality of services received ;<\/li>\n<li>Decrease the likelihood of adequate follow-up.<\/li>\n<\/ul>\n<\/div><div id=\"ultimate-heading-28576a19b416acb1c\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-28576a19b416acb1c uvc-7696 \" data-hspacer=\"no_spacer\"  data-halign=\"left\" style=\"text-align:left\"><div class=\"uvc-heading-spacer no_spacer\" style=\"top\"><\/div><div class=\"uvc-sub-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-28576a19b416acb1c .uvc-sub-heading '  data-responsive-json-new='{\"font-size\":\"desktop:15px;\",\"line-height\":\"desktop:25px;\"}'  style=\"font-family:&#039;Poppins&#039;;font-weight:normal;font-style:normal;color:#000000;margin-bottom:30px;\">In cases of serious illness or sensitive situations, the ability to express oneself in one&#8217;s own language is of paramount importance (importance of context).<\/p>\n<p>Bilingualism is not just about having two languages available equally at all times: it is about being able to obtain care of equivalent quality to services in English.<\/p>\n<p>Effective communication is an essential component of safe, quality health care.<\/div><\/div><div id=\"ultimate-heading-98276a19b416acb71\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-98276a19b416acb71 uvc-1377 \" data-hspacer=\"no_spacer\"  data-halign=\"left\" style=\"text-align:left\"><div class=\"uvc-heading-spacer no_spacer\" style=\"top\"><\/div><div class=\"uvc-sub-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-98276a19b416acb71 .uvc-sub-heading '  data-responsive-json-new='{\"font-size\":\"desktop:15px;\",\"line-height\":\"desktop:25px;\"}'  style=\"font-family:&#039;Poppins&#039;;font-style:italic;font-style:italic;font-weight:300;color:#04a6e1;margin-bottom:30px;\">Anderson et al, Culturally competent Healthcare System &#8211; A systematic review, American Journal of Preventive Medicine, 2003 + other research.<\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][\/vc_column_inner][\/vc_row_inner]<div class=\"dt-fancy-separator title-left h2-size\" style=\"width: 100%;\"><div class=\"dt-fancy-title\" style=\"color: #43b03a;\"><span class=\"separator-holder separator-left\"><\/span>Who can request services in French?<span class=\"separator-holder separator-right\"><\/span><\/div><\/div>[vc_row_inner css=&#8221;.vc_custom_1627345971131{margin-top: 10px !important;}&#8221;][vc_column_inner width=&#8221;2\/3&#8243;]<div id=\"ultimate-heading-66936a19b416acc09\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-66936a19b416acc09 uvc-281 \" data-hspacer=\"no_spacer\"  data-halign=\"left\" style=\"text-align:left\"><div class=\"uvc-heading-spacer no_spacer\" style=\"top\"><\/div><div class=\"uvc-sub-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-66936a19b416acc09 .uvc-sub-heading '  data-responsive-json-new='{\"font-size\":\"desktop:15px;\",\"line-height\":\"desktop:25px;\"}'  style=\"font-family:&#039;Poppins&#039;;font-weight:normal;font-style:normal;color:#000000;margin-bottom:30px;\">Any person who wishes to do so may apply for services in French, even if French is not their first language. This right is not restricted to Francophones whose first language is French. In Ontario, the French Language Services Act gives citizens the right to receive services in French from the provincial government, particularly in designated regions.<\/p>\n<p>In Ontario, an inclusive definition of Francophone (FID) was adopted in 2009. It recognizes people for whom French is the language of instruction and people for whom French is a third or fourth language.<\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][\/vc_column_inner][\/vc_row_inner]<div class=\"dt-fancy-separator title-left h2-size\" style=\"width: 100%;\"><div class=\"dt-fancy-title\" style=\"color: #43b03a;\"><span class=\"separator-holder separator-left\"><\/span>Where can I expect to receive services in French?<span class=\"separator-holder separator-right\"><\/span><\/div><\/div>[vc_row_inner css=&#8221;.vc_custom_1627344476774{margin-top: 30px !important;}&#8221;][vc_column_inner width=&#8221;2\/3&#8243;]<div class=\"standard-arrow list-divider bullet-top\"><ul>\n<li>Hospital settings<\/li>\n<li>Community Support Services<\/li>\n<li>Mental Health and Addiction Agencies &#8211; for children, youth and adults<\/li>\n<li>Community health centres<\/li>\n<li>Children&#8217;s Aid Societies<\/li>\n<li>Long-term care homes<\/li>\n<li>Ontario Disability Support Program, etc.<\/li>\n<\/ul>\n<\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][\/vc_column_inner][\/vc_row_inner]<div class=\"dt-fancy-separator title-left h2-size\" style=\"width: 100%;\"><div class=\"dt-fancy-title\" style=\"color: #43b03a;\"><span class=\"separator-holder separator-left\"><\/span>How to request services in French?<span class=\"separator-holder separator-right\"><\/span><\/div><\/div>[vc_row_inner css=&#8221;.vc_custom_1627344476774{margin-top: 30px !important;}&#8221;][vc_column_inner width=&#8221;2\/3&#8243;]<div class=\"standard-arrow list-divider bullet-top\"><ul>\n<li>Indicate that you prefer to receive services in French as soon as possible.<\/li>\n<li>Ask for an interpreter, if necessary.<\/li>\n<li>Encourage and recognize health care organizations and professionals who make efforts to provide services in French.<\/li>\n<li>Support us if your region or an organization wishes to be designated or identified.<\/li>\n<\/ul>\n<\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][\/vc_column_inner][\/vc_row_inner]<div class=\"dt-fancy-separator title-left h2-size\" style=\"width: 100%;\"><div class=\"dt-fancy-title\" style=\"color: #43b03a;\"><span class=\"separator-holder separator-left\"><\/span>In the event of non-compliance with the French Language Services Act<span class=\"separator-holder separator-right\"><\/span><\/div><\/div>[vc_row_inner css=&#8221;.vc_custom_1627345947596{margin-top: 10px !important;}&#8221;][vc_column_inner width=&#8221;2\/3&#8243;]<div id=\"ultimate-heading-55276a19b416ace53\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-55276a19b416ace53 uvc-6919 \" data-hspacer=\"no_spacer\"  data-halign=\"left\" style=\"text-align:left\"><div class=\"uvc-heading-spacer no_spacer\" style=\"top\"><\/div><div class=\"uvc-sub-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-55276a19b416ace53 .uvc-sub-heading '  data-responsive-json-new='{\"font-size\":\"desktop:15px;\",\"line-height\":\"desktop:25px;\"}'  style=\"font-family:&#039;Poppins&#039;;font-weight:normal;font-style:normal;color:#000000;margin-bottom:30px;\">As Francophones, when our language rights are not respected, when we cannot deal with departments and agencies in designated regions, we have the right to complain. This fee applies to anyone in Ontario, whether a resident, newcomer or transient. Generally speaking, since laws give us the right to services in French, we also have access to complaint mechanisms when these rights are not respected.<\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][\/vc_column_inner][\/vc_row_inner]<div class=\"dt-fancy-separator title-left h2-size\" style=\"width: 100%;\"><div class=\"dt-fancy-title\" style=\"color: #43b03a;\"><span class=\"separator-holder separator-left\"><\/span>Complaint mechanisms<span class=\"separator-holder separator-right\"><\/span><\/div><\/div>[vc_row_inner css=&#8221;.vc_custom_1627345938915{margin-top: 10px !important;}&#8221;][vc_column_inner width=&#8221;2\/3&#8243;]<div id=\"ultimate-heading-56156a19b416acf06\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-56156a19b416acf06 uvc-3346 \" data-hspacer=\"no_spacer\"  data-halign=\"left\" style=\"text-align:left\"><div class=\"uvc-heading-spacer no_spacer\" style=\"top\"><\/div><div class=\"uvc-sub-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-56156a19b416acf06 .uvc-sub-heading '  data-responsive-json-new='{\"font-size\":\"desktop:15px;\",\"line-height\":\"desktop:25px;\"}'  style=\"font-family:&#039;Poppins&#039;;font-weight:normal;font-style:normal;color:#000000;\">The Ombudsman can receive complaints about more than 1,000 government and public sector organizations in Ontario on issues related to children and youth in care and French language services in Ontario. The Office of the Ombudsman has a French Language Services Commissioner. The Ombudsman&#8217;s mandate and investigative powers make him responsible for ensuring that the rights of Ontarians and the obligations of government agencies are respected in relation to the French Language Services Act.<\/div><\/div>[vc_btn title=&#8221;Learn more about The Ombudsman&#8221; style=&#8221;classic&#8221; shape=&#8221;square&#8221; color=&#8221;primary&#8221; size=&#8221;sm&#8221; align=&#8221;left&#8221; i_icon_fontawesome=&#8221;fas fa-plus&#8221; add_icon=&#8221;true&#8221; link=&#8221;url:http%3A%2F%2Fentite3.ca%2Fwp-content%2Fuploads%2F2021%2F09%2FOmbud_FLS_Poster-FR-8.5x11_Final-Accessible.pdf|target:_blank&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=&#8221;vc_default&#8221; gap=&#8221;35&#8243; bg_type=&#8221;image&#8221; parallax_style=&#8221;vcpb-vz-jquery&#8221; bg_image_new=&#8221;id^334|url^http:\/\/entite3.ca\/wp-content\/uploads\/2021\/07\/background-pattern-01.jpg|caption^null|alt^null|title^background-pattern-01|description^null&#8221; bg_image_repeat=&#8221;no-repeat&#8221; bg_override=&#8221;ex-full&#8221; enable_overlay=&#8221;enable_overlay_value&#8221; overlay_color=&#8221;rgba(4,124,226,0.72)&#8221; overlay_pattern=&#8221;01.png&#8221; overlay_pattern_opacity=&#8221;35&#8243; overlay_pattern_attachment=&#8221;fixed&#8221; css=&#8221;.vc_custom_1626997152508{padding-top: 20px !important;padding-bottom: 40px !important;}&#8221;][vc_column width=&#8221;1\/3&#8243;]<style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.shortcode-single-image-wrap.shortcode-single-image-d9ce65c1cefdbae0bdb4613263c5b8df.enable-bg-rollover .rollover i,\n.shortcode-single-image-wrap.shortcode-single-image-d9ce65c1cefdbae0bdb4613263c5b8df.enable-bg-rollover .rollover-video i {\n  background: -webkit-linear-gradient();\n  background: linear-gradient();\n}\n.shortcode-single-image-wrap.shortcode-single-image-d9ce65c1cefdbae0bdb4613263c5b8df .rollover-icon {\n  font-size: 32px;\n  color: #ffffff;\n  min-width: 44px;\n  min-height: 44px;\n  line-height: 44px;\n  border-radius: 100px;\n  border-style: solid;\n  border-width: 0px;\n}\n.dt-icon-bg-on.shortcode-single-image-wrap.shortcode-single-image-d9ce65c1cefdbae0bdb4613263c5b8df .rollover-icon {\n  background: rgba(255,255,255,0.3);\n  box-shadow: none;\n}\n<\/style><div class=\"shortcode-single-image-wrap shortcode-single-image-d9ce65c1cefdbae0bdb4613263c5b8df alignleft  vc_custom_1626969454370 enable-bg-rollover dt-icon-bg-off\" ><div class=\"shortcode-single-image\"><div class=\"fancy-media-wrap  layzr-bg\" style=\"\"><img decoding=\"async\" class=\"preload-me lazy-load aspect\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D&#39;http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg&#39;%20viewBox%3D&#39;0%200%20186%2080&#39;%2F%3E\" data-src=\"https:\/\/entite3.ca\/wp-content\/uploads\/2021\/07\/logo-entite3-white-157-186x80.png\" data-srcset=\"https:\/\/entite3.ca\/wp-content\/uploads\/2021\/07\/logo-entite3-white-157-186x80.png 186w, https:\/\/entite3.ca\/wp-content\/uploads\/2021\/07\/logo-entite3-white-157.png 365w\" loading=\"eager\" sizes=\"(max-width: 186px) 100vw, 186px\" width=\"186\" height=\"80\"  data-dt-location=\"https:\/\/entite3.ca\/en\/logo-entite3-white-157\/\" style=\"--ratio: 186 \/ 80;\" alt=\"\" \/><\/div><\/div><\/div><div id=\"ultimate-heading-62916a19b416ad80d\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-62916a19b416ad80d uvc-4036 \" data-hspacer=\"no_spacer\"  data-halign=\"left\" style=\"text-align:left\"><div class=\"uvc-heading-spacer no_spacer\" style=\"top\"><\/div><div class=\"uvc-main-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-62916a19b416ad80d h2'  data-responsive-json-new='{\"font-size\":\"desktop:18px;\",\"line-height\":\"desktop:25px;\"}' ><h2 style=\"font-family:&#039;Roboto Slab&#039;;font-weight:500;color:#ffd100;\">Address<\/h2><\/div><div class=\"uvc-sub-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-62916a19b416ad80d .uvc-sub-heading '  data-responsive-json-new='{\"font-size\":\"desktop:17px;\",\"line-height\":\"desktop:25px;\"}'  style=\"font-family:&#039;Poppins&#039;;font-weight:300;color:#ffffff;\">1 Yonge Street, 3014<br \/>\nToronto, ON M5E 1E5<\/div><\/div><div class=\"ult-spacer spacer-6a19b416ad857\" data-id=\"6a19b416ad857\" data-height=\"15\" data-height-mobile=\"15\" data-height-tab=\"15\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><div id=\"ultimate-heading-72106a19b416ad897\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-72106a19b416ad897 uvc-5292 \" data-hspacer=\"no_spacer\"  data-halign=\"left\" style=\"text-align:left\"><div class=\"uvc-heading-spacer no_spacer\" style=\"top\"><\/div><div class=\"uvc-main-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-72106a19b416ad897 h2'  data-responsive-json-new='{\"font-size\":\"desktop:18px;\",\"line-height\":\"desktop:25px;\"}' ><h2 style=\"font-family:&#039;Roboto Slab&#039;;font-weight:500;color:#ffd100;\">Timetable<\/h2><\/div><div class=\"uvc-sub-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-72106a19b416ad897 .uvc-sub-heading '  data-responsive-json-new='{\"font-size\":\"desktop:17px;\",\"line-height\":\"desktop:25px;\"}'  style=\"font-family:&#039;Poppins&#039;;font-weight:300;color:#ffffff;\">L &#8211; F: 9:00 am to 5:00 pm<\/div><\/div><div class=\"ult-spacer spacer-6a19b416ad8d6\" data-id=\"6a19b416ad8d6\" data-height=\"15\" data-height-mobile=\"15\" data-height-tab=\"15\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><div id=\"ultimate-heading-21296a19b416ad912\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-21296a19b416ad912 uvc-6171 \" data-hspacer=\"no_spacer\"  data-halign=\"left\" style=\"text-align:left\"><div class=\"uvc-heading-spacer no_spacer\" style=\"top\"><\/div><div class=\"uvc-main-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-21296a19b416ad912 h2'  data-responsive-json-new='{\"font-size\":\"desktop:18px;\",\"line-height\":\"desktop:25px;\"}' ><h2 style=\"font-family:&#039;Roboto Slab&#039;;font-weight:500;color:#ffd100;\">Phone<\/h2><\/div><div class=\"uvc-sub-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-21296a19b416ad912 .uvc-sub-heading '  data-responsive-json-new='{\"font-size\":\"desktop:17px;\",\"line-height\":\"desktop:25px;\"}'  style=\"font-family:&#039;Poppins&#039;;font-weight:300;color:#ffffff;\">647-276-5502<\/div><\/div><div class=\"ult-spacer spacer-6a19b416ad955\" data-id=\"6a19b416ad955\" data-height=\"15\" data-height-mobile=\"15\" data-height-tab=\"15\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[vc_btn title=&#8221;Contact us&#8221; style=&#8221;classic&#8221; shape=&#8221;square&#8221; color=&#8221;white&#8221; align=&#8221;left&#8221; i_icon_fontawesome=&#8221;fas fa-arrow-right&#8221; add_icon=&#8221;true&#8221; link=&#8221;url:https%3A%2F%2Fentite3.ca%2Fcontacts%2F|title:Contacts|&#8221;][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div id=\"ultimate-heading-78076a19b416ad996\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-78076a19b416ad996 uvc-4656 \" data-hspacer=\"no_spacer\"  data-halign=\"left\" style=\"text-align:left\"><div class=\"uvc-heading-spacer no_spacer\" style=\"top\"><\/div><div class=\"uvc-main-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-78076a19b416ad996 h2'  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jQuery(\"#gform_1\")[0].checkValidity()){window[\"gf_submitting_1\"]=true;}  ' onkeypress='if( event.keyCode == 13 ){ if(window[\"gf_submitting_1\"]){return false;} if( !jQuery(\"#gform_1\")[0].checkValidity || jQuery(\"#gform_1\")[0].checkValidity()){window[\"gf_submitting_1\"]=true;}  jQuery(\"#gform_1\").trigger(\"submit\",[true]); }' \/> <input type='hidden' name='gform_ajax' value='form_id=1&amp;title=&amp;description=&amp;tabindex=0' \/>\n            <input type='hidden' class='gform_hidden' name='is_submit_1' value='1' \/>\n            <input type='hidden' class='gform_hidden' name='gform_submit' value='1' \/>\n            \n            <input type='hidden' class='gform_hidden' name='gform_unique_id' value='' \/>\n            <input type='hidden' class='gform_hidden' name='state_1' value='WyJbXSIsIjljNWNjMTExOGVkZDBiODM5ZjcwZWQ2ODlkMDhkZTBiIl0=' \/>\n            <input type='hidden' class='gform_hidden' name='gform_target_page_number_1' id='gform_target_page_number_1' value='0' \/>\n            <input type='hidden' class='gform_hidden' name='gform_source_page_number_1' id='gform_source_page_number_1' value='1' \/>\n            <input type='hidden' name='gform_field_values' value='' \/>\n            \n        <\/div>\n                        <p style=\"display: none !important;\" class=\"akismet-fields-container\" data-prefix=\"ak_\"><label>&#916;<textarea name=\"ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label><input type=\"hidden\" id=\"ak_js_1\" name=\"ak_js\" value=\"167\"\/><script>document.getElementById( \"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );<\/script><\/p><\/form>\n                        <\/div>\n                <iframe style='display:none;width:0px;height:0px;' src='about:blank' name='gform_ajax_frame_1' id='gform_ajax_frame_1' title='This iframe contains the logic required to handle Ajax powered Gravity Forms.'><\/iframe>\n                <script type=\"text\/javascript\">\n\/* <![CDATA[ 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{jQuery('#gform_wrapper_1').removeClass('gform_validation_error');}setTimeout( function() { \/* delay the scroll by 50 milliseconds to fix a bug in chrome *\/ jQuery(document).scrollTop(jQuery('#gform_wrapper_1').offset().top - mt); }, 50 );if(window['gformInitDatepicker']) {gformInitDatepicker();}if(window['gformInitPriceFields']) {gformInitPriceFields();}var current_page = jQuery('#gform_source_page_number_1').val();gformInitSpinner( 1, 'https:\/\/entite3.ca\/wp-content\/plugins\/gravityforms\/images\/spinner.svg' );jQuery(document).trigger('gform_page_loaded', [1, current_page]);window['gf_submitting_1'] = false;}else if(!is_redirect){var confirmation_content = jQuery(this).contents().find('.GF_AJAX_POSTBACK').html();if(!confirmation_content){confirmation_content = contents;}setTimeout(function(){jQuery('#gform_wrapper_1').replaceWith(confirmation_content);jQuery(document).scrollTop(jQuery('#gf_1').offset().top - mt);jQuery(document).trigger('gform_confirmation_loaded', [1]);window['gf_submitting_1'] = false;wp.a11y.speak(jQuery('#gform_confirmation_message_1').text());}, 50);}else{jQuery('#gform_1').append(contents);if(window['gformRedirect']) {gformRedirect();}}jQuery(document).trigger('gform_post_render', [1, current_page]);} );} ); \n\/* ]]> *\/\n<\/script>\n[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div id=\"ultimate-heading-82576a19b416aef0f\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-82576a19b416aef0f uvc-4400 \" data-hspacer=\"no_spacer\"  data-halign=\"left\" style=\"text-align:left\"><div class=\"uvc-heading-spacer no_spacer\" style=\"top\"><\/div><div class=\"uvc-main-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-82576a19b416aef0f h2'  data-responsive-json-new='{\"font-size\":\"desktop:20px;\",\"line-height\":\"desktop:30px;\"}' ><h2 style=\"font-family:&#039;Roboto Slab&#039;;font-weight:500;color:#ffd100;\">Visit us at<\/h2><\/div><div class=\"uvc-sub-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-82576a19b416aef0f .uvc-sub-heading '  data-responsive-json-new='{\"font-size\":\"desktop:25px;\",\"line-height\":\"desktop:35px;\"}'  style=\"font-family:&#039;Poppins&#039;;font-weight:300;color:#ffffff;margin-bottom:30px;\">on social networks<\/div><\/div><style type=\"text\/css\" data-type=\"the7_shortcodes-inline-css\">.dt-shortcode-soc-icons.soc-icons-cb68014edf1faece5dcac95c19426bc0 a {\n  margin-right: 10px;\n}\n.dt-shortcode-soc-icons a.soc-icons-cb68014edf1faece5dcac95c19426bc0 {\n  margin-right: 10px;\n}\n.dt-shortcode-soc-icons a.soc-icons-cb68014edf1faece5dcac95c19426bc0:last-child {\n  margin-right: 0;\n}\n.dt-shortcode-soc-icons a.soc-icons-cb68014edf1faece5dcac95c19426bc0:before,\n.dt-shortcode-soc-icons a.soc-icons-cb68014edf1faece5dcac95c19426bc0:after {\n  padding: inherit;\n}\n.dt-shortcode-soc-icons a.soc-icons-cb68014edf1faece5dcac95c19426bc0.dt-icon-border-on:before {\n  border:  solid 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